Employer Sponsored Job (Free to apply to)
Supervisor, Retail Sales
The Supervisor, Retail Sales is responsible for the direct supervision of the staff of their assigned team and will actively promote excellent customer service to every customer or potential customer of the Buckeye Companies.
The Supervisor, Retail Sales is responsible for supervising and monitoring the daily activities of the retail store and the direct coaching, support, training, and performance evaluations of their assigned team members.
The Supervisor, Retail Sales is required to be available to the needs of the entire division and to uphold a positive attitude and feeling of well-being in the division and within the department.
The Supervisor, Retail Sales is responsible for actively achieving the goals of the division, department, company, and personal professional goals assigned.
The Supervisor, Retail Sales directly supervises the daily work activity of the Buckeye Broadband retail store.
The Supervisor, Retail Sales team is responsible for recognizing inaccuracies and identifying problems in the information being provided to customers regarding billing of services and general information and will report all notable issues to the Manager, Retail Experience as quickly and efficiently as possible.
ESSENTIAL JOB FUNCTIONS
The Supervisor, Retail Sales is accountable for the following items:
Monitoring the daily work activities of the Broadband Experience Consultants;
Coaching and motivation of their assigned team to meet and exceed where possible the standards of performance;
Provide overall support to all Customer Operations Employees;
Timely notification and follow-up to team regarding new/updated policies and procedures;
Availability for customer escalations as needed/requested by division employees or as requested by a customer;
Immediate and consistent recognition of positive forces on assigned team;
Immediate and consistent discipline of all employees on assigned team;
Fair and unbiased treatment of all company employees;
Consistency in the implementation of all practices and procedures within the team;
Working as a member of the team to meet the performance standards of the Customer Operations Department;
Following and enforcing the Company’s policies and procedures, including the EEO guidelines, at all times
Actively promoting the sale, service, and retention of the company’s service to our customers and staff;
Actively pursuing the unauthorized use of the company’s services;
Encouraging and enforcing positive forces within the department, leadership skills within the department, and above average job performance within the department;
Timely and accurate completion of employee performance evaluations;
Planning, implementing, and monitoring of employee recognition programs for assigned team;
Working towards the successful completion of annual personal, department and company goals;
Insuring the confidentiality of all customer information;
Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
Performing any miscellaneous department duties as needed.
Education and Experience
High School Diploma – required
Previous experience in management or a supervisory position – preferred
Minimum of 1 year of retail customer service experience – required
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With over 600 employees who live in the Toledo area and take great pride in providing quality service with a caring touch that only a local company can provide. We seek individuals who strive for excellence, are customer focused, and are committed to making a difference in the community we proudly serve. Live is Better With Buckeye!