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Employer Sponsored Job (Free to apply to)
Oracle Corporation Job Title
Senior Customer Success Manager (GULF) - SaaS (ARABIC & ENGLISH SPEAKING)

Company
Oracle Corporation

Job Description
Senior Customer Success Manager (GULF) - SaaS (ARABIC & ENGLISH SPEAKING)','190006GU','','!*!Background

Oracle has a clear objective to become the global leader in enterprise
cloud solutions and, SaaS is a critical element in our growing Cloud portfolio.
As part of the Cloud commitment, Oracle has created the EMEA Customer Success
group which is responsible for supporting SaaS implementation, adoption and
renewal. A key team within this  group is the Customer Success team which
focuses on the post sales relationship, partnership and alignment with SaaS
customers. As such, their goal is to enhance the customer experience and
increase customer satisfaction in order to secure subscription renewal and
identify upsell opportunities

This is a high profile team that presents an exciting opportunity to be
part of a group that will be central to Oracle’s future and growing success.

Description

The objective of the SaaS Customer Success Manager (SaaS CSM) is to maximize
client retention and success while also driving increased subscription revenue.
In this role you will act as a strategic advisor to your clients to ensure they
maximize the value of their investment with Oracle’s SaaS portfolio.

In addition, you will guide our Customers to provide outstanding
customer experiences through the use of our platform and services. You will be
the trusted advisor our Customers rely on to provide best practice and
knowledge on the Oracle Cloud solutions.

You will work towards helping drive renewal of your customer’s SaaS
subscriptions and work closely with the account team to enable further adoption
of Oracle SaaS products within your assigned territory.

Duties and Responsibilities

Work
with customers and account team to define and document the customer’s business
objectives and definition of success (ROI). Gather baseline metrics and work
with customer to calculate and demonstrate success with the Oracle ERP, SCM
& HCM Cloud Solutions Partner
with the account team to develop successful account strategies and plans that
direct company resources to maximize retention of existing subscription
contract and expand sales opportunities within assigned accounts.Educate
customers on the Oracle ERP, SCM & HCM SaaS strategy & value
propositions as well as new product features and functions to audiences ranging
from Senior Executives to technical stakeholdersPosition
Oracle’s value proposition as part of our overall business solution, linking
these benefits back to the key business issues of the clientEngage
with customers to do regular health checks and advise on optimal utilization of
their investment in Oracle Cloud.Build
C-level relationship with customer executives and help them to design change
management programs to expedite users Cloud adoptionBe
the customers strategic expert to share industry trends, best practices,
competitive insights and product roadmap Own
& drive enablement initiatives for Oracle ERP/SCM/HCM Cloud solutions for
ECEMEA Customer success team  Manage
relationships and participate in business reviews with regional product sales
leadersBe
the regional liaison working with Oracle Global teams (Prod Dev/COE, Product Expert
Groups) to present and support customers & customer success teams requirementsParticipate
in Quarterly business reviews with customers senior executives & key
business stakeholdersGuide
customers through significant service milestones such as upgrades, new releases
etcCollaborate
with account team encouraging customer advocacy and creation of case studies to
help maintain the Client Referral program

  

Essential Knowledge, Skills,
Abilities, and Background

10 years’
experience implementing or working with ERP, SCM & HCM applications and/or
providing strategic advisory/business consultancy services. Pre-sales
/ Implementation experience with Oracle cloud-based/SaaS solution offerings- in
the areas of Enterprise Resource Planning, Supply Chain Management and Human
Capital Management.Demonstrated
experience working with the executive level in client environments and a
passion to communicate their value to clients.Proven
ability to develop and cultivate lasting customer relationships with
a diverse set of internal and external constituencies including senior level
executives, legal, technical, finance, support, sales, and marketing expertsDeep Working
knowledge of ERP, SCM & HR domain.Project
Management experience with proven capability to lead cross functional business
and technical teams to provide timely issue resolutionStrong
Analytical and report interpretation capabilitiesAbility
to lead cross functional business and technical teams to provide timely issue
resolutionAbility
to create and sell business cases to internal and client audiencesExcellent
organisation, project management, time management, and communication skillsTeam
player who will work within the company to continue improving the way Oracle
serves its clientsExcellent
verbal and written communication skillsFluency
in Spoken and Written English Fluency
in Spoken and Written ArabicExcellent
organization, time management, and communication skillsWillingness
to 'roll up one's sleeves' and assist wherever neededAbility
to travel up to 60% of the timeBachelor’s
degree or equivalent experience in computer science, business or related field (Masters preferred)','!*!Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client. Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).','Sales','Yes, 50 % of the Time','AE-AE,UAE-Dubai','','','Regular Employee Hire','Oracle','Senior Customer Success Manager (GULF) - SaaS (ARABIC & ENGLISH SPEAKING)


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