Job Title
Remote Customer Care Associate, Trust & Safety Operations
Company
Ruprecht Hart Weeks & Ricciardulli, LLP
Job Description
As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team supporting members of its growing portfolio of smartphone apps used for social entertainment and meeting new people - MeetMe, Skout, Tagged, GROWLr, and others.
This full-time, permanent work-from-home position is open to residents of PA & NJ. Candidates should only apply if they have a private home-based space and high speed Internet connection suitable for reliable remote work.
Available Schedules:
Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm OR 10am-7pm
Tuesday, Wednesday, Thursday, Friday, Saturday - 8am-5pm OR 10am-7pm
Friday, Saturday, Sunday, Monday 8am-7pm
When applying, please include schedule preference in the cover letter.
The pay rate for this position is $19.50 per hour.
Responsibilities:
Review user-generated content including photo uploads, text, and video
Investigate & address terms of service violations
Provide customer support via email & phone - general app usage, billing issues, etc.
Compile & process cash rewards redeemed by video content creators
Assist with other duties / projects as assigned
Requirements:
Working regularly scheduled weekend days & holidays
Customer Service experience, preferably in an office / metrics-driven role(s)
Computer / Internet / smartphone savvy; working knowledge of iOS, Android, Mac/PC, Microsoft Office, Google Docs
Excellent communication skills
Ability to follow documented processes & procedures, and quickly adjust when coached
H.S. Diploma or GED equivalent (College degree preferred)
Benefits & Perks:
Competitive salary, comprehensive health insurance, 401(k) match
Generous paid time off program
Optional overtime
Paid training
Must be 18 or older & a US citizen to apply.
Last verified - 0 day(s) 5 hour(s) ago [What does Last Verified mean?]
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Location
New Hope, PA
Company Profile
We're a fast-growing portfolio of mobile apps designed to meet the universal need for human connection!
Using innovative products and sophisticated data science, we keep our more than 2.5 million mobile daily active users engaged, and originate untold numbers of casual chats, friendships, dates, and marriages.
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