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Manager, Telecomm/Voice Engineering (Virtual Home Office Remote)
The Manager, Telecomm/Voice Engineering is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Manager, Telecomm/Voice Engineering works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.
The Manager, Telecomm/Voice Engineering may support of one or more of the following: the PBX infrastructure, Voice over IP, IVR, voicemail services, wireless devices, call routing technologies, Audio/Video conferencing, WebEx, and related telephony services. The complex infrastructure may include multiple technologies from multiple vendors, such as CISCO Unified Communications or Nortel/Avaya configurations, and others. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position may coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions. This position troubleshoots more complex problems that have escalated within the telecommunications function. This position may lead teams of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications system. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.
Must work EST standard hours
Travel to site approx 25%
Bachelor’s Degree in Computer Science, Information Technology or a related field required
BS/BA, preferably in a technical or scientific field;
10 or more years of network and/or telecom management experience, preferably in a very large enterprise, required
2 years’ experience in management of infrastructure teams required
In-depth expertise with CISCO Call Manager and related technologies, required
Highly experienced with SIP and Avaya technologies, required
Demonstrated strength in troubleshooting complex infrastructure incidents and problems;
Experience managing telco carrier vendors; Strong operational controls background
Managed Operational teams prior
Ability to coach and direct associates that may not have good operational skill sets
Worked under high stress troubleshooting calls
Know how to engage and communicate with Vendor relationships
Dashboard and reporting skill sets. Visio, Projects, Powerpoint
Lifecycle management skills
Hosted Telephony systems( outsourced phone systems and supporting them)
Have lead outage and restoration calls
Scheduled Weekly Hours
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