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Manager, Global Omnichannel and Digital Experiences
The Estee Lauder Companies Inc.
Manager, Global Omnichannel and Digital Experiences','2110748','Estée Lauder Companies','Online / E-Commerce','Americas-US-NY-New York','','','','','Full-time','1st (Day) Shift','','Standard','','','!*!About the Role
Do you want to apply your skills to help drive powerful customer experiences and business value? Are you looking to put the customer at the center of the retail journey, and leverage data, technology and platforms to enable seamless cross-channel experiences? The Estee Lauder Companies Global Omnichannel team is looking for an exceptional Manager who will help shape, evolve and maximize Omnichannel and Virtual Selling experiences – from concepts to scalable solutions.
The Global Omnichannel team is a high performing team with high visibility throughout the organization, and the sole team responsible for the strategy and execution of Omnichannel experiences, which link our stores to our ecommerce properties. In light of Covid, the team has also focused on developing and enhancing key components of the organizations virtual selling strategy, composing of new business models that drive significant impact to the bottom line.
The Manager will work closely with the Director, Global Omnichannel, to own the successful execution of our Appointment Booking and Virtual Consultations capabilities, across our portfolio of 25 brands in 100 markets. The Manager will be the primary product owner for these best in class tools that deliver extraordinary experiences across brands, functions and geographies.
The Manager will also work to define and communicate the organization's Artist-performed service strategy. This role will be responsible for delivering a customer-driven experience that allows seamless, omnichannel customer interactions; built with customer-centric design and engineered on a modern technology stack. The Manager will help establish best practices, design thinking, and processes that drive best-in-class digital and omni-channel customer experiences.
Develop the product strategy and own the execution of products and features as they relate to Artist-performed services - transforming ideas, business opportunities, partner feedback, and research into a vision that provides clear, useful, and desirable outcomes
Work with cross-functional teams to understand all existing customer and Artist journeys and how they are used across business units today
Define a product vision and roadmap, customer experience, feature enhancements and optimization, and prioritization.
Build business cases and ROI models to support new feature development
Draft high-level product plans and business requirements and partner with digital teams to deliver
Lead a team of with Product Owners, Scrum Masters, UX Designers, and engineers to ensure smooth implementation of new features and enhancements
Define and monitor KPIs and metrics, lead the process to understand the results, learnings, insights. Leverage data to develop hypotheses, build MVPs, and run pilots determining product, feature, and capability fit and value.
Regularly communicate progress and key updates to key stakeholders and senior executives
Collaborate with our extended Omnichannel team in developing and communicating the organization’s omnichannel strategy and progress updates for senior company leadership
Lead teams of cross-functional stakeholders across Brands, Retail, Ecommerce Production, UX Design, Finance, Legal, Creative to build, deploy and maintain capabilities
Articulate a perspective and rationale on where and how ELC should develop new capabilities to support its house of brands
Develop a deep understanding of the processes and systems at ELC; work collaboratively with stakeholders to develop creative solutions to challenging questions
BA / BS in Business related field required, MBA a plus
4-5 years work experience in management consulting, product management, or ecommerce operations
Strong project management skills and “owner” mentality; ability to marshal resources and key stakeholders and drive a project through to completion despite setbacks
Excellent communicator with ability to build strong cross-functional relationships, to understand incentives, and to ensure alignment in a matrixed organization
Strong problem-solving skills; outstanding quantitative and analytical skills, including P&L development
Familiarity with Safe / Agile frameworks a plus
Comfort with consumer-facing technology and an ability to articulate its impact to brands and relevant stakeholders
Experience with ecommerce / digital technology a plus
Ability to work on several projects simultaneously and to thrive in a project-based, matrixed environment with a closely intertwined team
Strong attention to detail and results orientation; high work ethic and persistence to drive an initiative to completion; a “roll up the sleeves” attitude towards tackling a challenge
','We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. ','It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, ','color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual ','orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by ','applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees ','and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or ','participate in an interview, please contact USApplicantAccommodations@Estee.com.','','','','','','','','','','','','','Manager, Global Omnichannel and Digital Experiences
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