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Employer Sponsored Job (Free to apply to)
Humana Inc. Job Title
Inbound Contacts Representative 1 - Full Time

Company
Humana Inc.

Job Description
Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

High School Diploma or equivalent

2 years of customer service experience

Strong customer service orientation

Strong attention to detail

Strong typing and computer navigation skills

Capacity to multi-task, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Our Department of Defense Contract requires U.S. citizenship for this position

Successfully receive interim approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)

Must be able to work 40 hours a week and be flexible & adaptable to change: The Call Center is open from 6 am – 8 pm Monday through Friday and 7 am to 3:30 pm on weekends and holidays

Preferred Qualifications

Associate's or Bachelor's Degree

Previous inbound call center or related customer service experience

Healthcare experience

Knowledge of Microsoft Office

Additional Information

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Text to enhance our hiring and decision-making ability. Montage Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive a correspondence inviting you to participate in a Montage Text interview. In this interview, you review a set of interview questions over your phone and you will provide text responses to each question. You should anticipate this interview to take about 15 to 20 minutes. Your text message interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

About Us

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.


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Location
Tacoma, WA



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