Employer Sponsored Job (Free to apply to)
Franchised Assistant General Manager
Marriott International, Inc.
Job Number 190006L7
Job Category Property Leadership
Location Aloft Austin Northwest, Austin, Texas VIEW ON MAP
Brand Aloft Hotels
Position Type Management
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Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply via email at - email@example.com
Additional Information: This hotel is owned and operated by an independent franchisee, Lodgic Hospitality. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Approve department schedules based on business demands and budget and cover shifts as necessary.
Always on call - must be available by phone when not at the hotel.
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Implement company and franchise programs. Execute brand standards against Quality Assurance requirements.
Prepare forecasts and reports and assist in the development of the room budget.
Handle chargeback disputes and. Investigate cause and determine best solutions for prevention.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Complete weekly guest room inspections to ensure consistency in quality and brand standards.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.
Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Execute monthly safety training with hotel staff and make recommendations and corrections to establish and continuously improve a safe work environment.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Coordinate activities with all hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Place orders using Purchase Order system and follow budgetary guidelines.
Pay invoices as needed.
Assist in handling Accounts Receivables.
Complete Manager On Duty Checklist when covering MOD shifts.
Oversee cash handling, ensure deposits are accurate and taken to the bank in a timely manner three times per week, and maintain all house banks against internal audit requirements.
Experience, Skills and Knowledge
Minimum of 2 years Front Desk or Housekeeping experience, preferably in leadership role.
High School Diploma or equivalent required, Bachelor degree preferred.
Proficient with PMS system.
Advanced knowledge of brand reward program.
Able to handle cash and credit transactions.
Computer literacy and financial management a must.
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
General knowledge of local area attractions and transportation.
Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
Able to establish and maintain effective working relationships with associates and customers.
Able to make sound business decisions and take action quickly based on previous experience and good judgment.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Command of the English language both written and verbal.
This company is an equal opportunity employer.
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