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Oracle Corporation Job Title
Director - NetSuite Education

Oracle Corporation

Job Description
Director - NetSuite Education','180015H8','','!*!NetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners, and employees have the knowledge to achieve the highest level of success. In our practice, we are adding diversity and depth to our offerings, improving our reach through packages that are targeted to customer size and type, and doing more for our customers in terms of the materials that we provide for initial and ongoing enablement.  The Director, Education Services - JAPAC plays a critical role in achieving this objective by: Growing and shaping the NetSuite Education Services footprint in the JAPAC region through close collaboration with internal business partners including Sales, Marketing and Professional Services Owning the strategy and success of all sales and delivery of training services to NetSuite customers and partners within the region Leading a regional team that works collaboratively with customers to help them build product knowledge, increase user adoption and achieve ROI by creating, planning and managing the delivery of high-quality enablement strategies for new and install base customers  Responsibilities include: Lead and Continuously Develop a High Performing TeamResponsible for recruiting, training, staffing, career development and performance management of the JAPAC education services teamDesign and execute an effective organizational structure, updating as needed based on regional growthEnsure timely team readiness to support new product releases and geographic expansionOversee all activities of the regional training team and provide direction, motivation and guidanceDevelop or identify expertise-building opportunities for team membersProvide direct mentorship to managersEnsure that quality standards for sales and delivery are exceededEncourage high standards of performance and inspire others to define new opportunities and continuously improve the organizationManage to Education Services Team Financial GoalsWork with the global leadership team to achieve our overall educational objectivesDevelop a long-term strategy, timeline, and budget for our educational initiatives in JAPACEvaluate opportunities/investments and develop strategies for expansion into new markets including localisation and translation considerationsContribute to the strategic direction of the regional sales, marketing and services business as the Education leadership representativeChampion our value proposition internally and to potential and current clientsProvide accurate forecasting for revenue and resource capacity planningProvide custom learning blends of onsite and online training, education consulting, user adoption, and performance support solutions for customers and partnersExpand education sales in existing customer baseEnsure team billable utilization targets and practice revenue targets are met via effective resource allocation and collaboration with other education leadershipClosely communicate with marketing, sales and professional services to maximize profitable growth potential across our customer baseWork closely with the sales organization to provide strategic and tactical enablement and support in achieving education revenue goals, as well as NetSuite Annual Recurring Revenue goalsEnsure High Customer Satisfaction and ReferencabilityManage project portfolio to ensure quality, on-time and on-budget deliveries using a mix of own team and global resourcesServe as the escalation point for resolving customer contractual, implementation, and ongoing customer success issuesCollaborate and communicate with NetSuite consulting and partners during services engagementsQuickly achieve high level knowledge of NetSuite and our education and user adoption solutionsDevelop managers and high performing individual contributors to be able to provide advising, strategy, planning and training project management services to large clientsMaintain high levels of customer satisfaction with education services and relentlessly pursue new ways of bringing value to our customersMaintain and Enhance Education Best Practices InfrastructureDesign and implement incremental innovations, new programs, and operational capabilities that advance the mission of the Education Services teamManage processes to gather, track, analyze, report and monitor regional business operation metricsProvide feedback to education program management to ensure curriculum and asset qualityChampion special projects to support business process, team and tool improvementsSupport global regions to align delivery models and to manage multi-national clientsTravel: up to 30% Qualifications/Skills include: Excellent people management skills, including successful experience leading and growing an Education or Professional Services department for an enterprise software company across a diverse and broad JAPAC regionExceptional skills designing and presenting solutions, articulating value propositions, negotiating project specifics, and managing delivery to maximize both revenue potential and customer success in a consulting/training practiceProven track record of juggling business development, customer delivery and people management skillsSuccess working with customers (and alongside implementers) to develop and manage user enablement, change management, and/or end user adoption solutionsAbility to balance customer demands with aggressive revenue and profitability objectivesLeadership abilities to motivate and focus the regional organization on team and individual objectivesProven ability to lead a team through changeOutstanding communication skills; presentation, written, verbal, listening, and influencing; in particular, an ability to adapt communication to a variety of audiences and diverse group of stakeholdersStrong customer relationship acumen; comfortable interacting with all levelsSuccessful resource allocation, timeline and project management experienceAbility to work effectively and cross functionally with professional services, sales, and partners; earning trust and building relationships throughout leadership chainStrong team player with the ability to organize, prioritize, and manage multiple responsibilities simultaneouslyA dedication to client service, client management skills and ability to drive client satisfaction in ever changing environmentsThe ability to think and act independently in complex and fast-paced situationsProactive approach and desire to launch and successfully execute new initiativesExperience with CRM/ERP software. Consulting and management experience in a SaaS environment is a plus.Bachelor’s degree or recognized equivalency or achievement of recognized professional level           ','!*!Customizes and delivers education services to external customers. The Delivery Director is responsible for delivery of departmental results through successful direction and management of staff and resources, ensuring the highest level of customer satisfaction. Also responsible for the fiscal management of their business area, the development of annual budgets, weekly forecasts and overall expense management. Establishes and communicates departmental objectives and oversees plans to assure attainment. Develops and manages to approved budget, ensures proper utilization of resources and authorizes departmental expenditures. Participates in the strategic planning function for the delivery organization. Recommends strategies and improvement ideas to senior management. Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Masters Degree or equivalent experience preferred. Has 5 plus years of experience teaching adult learners. Has 10 plus years of industry experience, including 5 plus years of technical or professional experience (education preferred) in addition to 5 plus years of experience in a management or other leadership role.','Training','Yes, 25 % of the Time','AU-AU,Australia-Sydney','SG-Singapore','','Regular Employee Hire','Oracle','Director - NetSuite Education

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