Employer Sponsored Job (Free to apply to)
The Estee Lauder Companies Inc.
Director, Education','2122282','Estée Lauder Companies','Education / Training','Americas-US-NY-New York','','','','','Full-time','1st (Day) Shift','','Standard','','','!*!POSITION OVERVIEW:
Lead the strategic planning, direction and development for Education across different geographical areas and different distribution channels with a priority focus on Online. Take into account regional needs while strengthening brand positioning, core values and point of difference. Drive education innovation and meet brand objectives by activating our consultants in the field and delivering Education programs that convey product knowledge, service and selling skills, demonstration and techniques, communication, and management/leadership skills through both on and offline methods.
Identify, innovate and align education strategy to drive brand strategy
Align with sales and marketing needs in all markets across the world.
Determine Global Education Strategy and oversee creation of innovative education programs and initiatives to execute strategy in the field leveraging both on and offline channels.
Identify future Education needs on an ongoing basis and develop strategies and organizational structures to successfully meet those needs.
Initiate, develop and oversee all Global Education programs for Retail and Field employees to ensure that brand objectives and Education strategy are met.
Partner with Global Marketing and product development to establish specific education strategies in conjunction with marketing calendar and new product launches.
Partner with Sales and Marketing to identify business opportunities and maximize Guide and Generic Staff’s knowledge and performance to achieve retail sales.
Support new product positioning and point of sale methodologies to ensure successful integration with current product line.
Provide regular reports regarding the status of Retail Education programs to senior leadership including reporting on ROI of Retail Education (number of advisors touched, frequency, sales results, etc.)
Culture, Content & Community DTC led Omnichannel Strategy
Drive education strategy, implement & deliver a comprehensive education
program; ‘big picture thinking’
Develop and deploy all Global Education initiatives with a strong focus on Omnichannel
Bring to life training approach; guide markets and regions on how to execute
Ensure sufficient time spent in-stores (ongoing) as well as on digital channels (.com) to gather feedback and information
on client interaction, feedback, and potential improvements in selling
Work closely with Global Communications, Product Marketing, Social Media and Go-To-Markets teams to ensure equity & service standards are
kept consistent and evolve to meet the changing consumer needs
Create rich educational tools and content to support key hero franchises and launches as well as evergreen brand support with a strong focus on digital education
Content development for brand & creation training purposes (new launches, existing
lifestyle elements, etc)
Lead Global Virtual and Omni Selling strategy and playbook development
Education all Guides to deliver a new consumer experience
Drive education from the point of view of the evolved consumer experience, starting with the guide, significantly increasing the portion of education delivered online vs. in person to maximize ROI.
Develop new techniques and ideas to enhance the FSS experience. Engage the regional leaders to activate new methods of services that are locally relevant.
Evolve consultant and consumer engagement/education to drive the new retail experience.
Support consistent delivery of education initiatives globally
Establish all New Hire training programs, Seasonal training, Retail Manager development programs, , At-counter services, Service and Selling Skills training
Maintain the e learning platform with updated materials
Ensure brand service standard and ensure consistent consumer experience globally.
Act as the primary point person for the International affiliates and assisting the Brand Managers in the hiring and development of Education talent internationally.
Develop standards and procedures to set the expectations for field education; coach Regional Education team and Education Managers to meet these expectations.
Plan and execute all domestic and international education department meetings.
Design department budget for global training and development and manage spending to keep within the projected budget to balance efficiency with innovation.
Lead and develop all direct reports and the Global Education team overall.
Hire for the future philosophy; identify the skills that will move the Brand to be a leader in consumer education and experience.
Must have at least 8 years of related experience
Extensive retail experience a plus, including deep understanding and prior working experience on the retail sales floor
Extensive experience in driving Omnichannel education with a strong focus on DTC and eCommerce channels
Demonstrated ability to train others in strategies to “make retail successful”
Ability to think in an omni-channel environment across retail channels, including all Online channels, free-standing stores, department stores, salons and specialty-multi locations
Extensive training and public speaking experience including classroom or workshop courses for retail division or product manufacturer
Demonstrated ability to design and execute retail training plans that drive sales results to a diverse audience
Demonstrated proficiency in learner-centered training methodology
Proficiency in customer service and business operations
Exceptional verbal and written communication skills
Ability to manage highly creative teams
An entrepreneurial spirit including the ability to make decisions as if the business were one’s own
','We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. ','It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, ','color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual ','orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by ','applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees ','and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or ','participate in an interview, please contact USApplicantAccommodations@Estee.com.','','','','','','','','','','','','','Director, Education
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