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+ Customer Support - Fusion...
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Employer Sponsored Job (Free to apply to)
Oracle Corporation Job Title
Customer Support - Fusion Cloud - Technical Analyst - Location: Colorado Springs ONLY

Company
Oracle Corporation

Job Description
Customer Support - Fusion Cloud - Technical Analyst - Location: Colorado Springs ONLY','19000OS8','','!*!

Customer Support - Fusion Cloud - Technical Analyst - Location: Colorado Springs ONLY

Location:  Colorado
Springs, CO only

Desired Profile

Good experience/exposure in implementation, support,
consulting or development experience (or equivalent) in enterprise business
application. Exceptional diagnostic and troubleshooting ability and skilled in
using industry standard tools and techniques. Extensive experience monitoring,
tuning and/or changing complex applications to optimize the product to perform
to customer expectations.

Technologies:

Database, noSQL, Java ME embedded, Networking
knowledge, Event Hub, WebLogic, XML, web services and JavaScript.

Good knowledge expected in at least one of the
following Fusion technologies:

o   ADF,
BPEL, ODI, SOA, FBDi, Reporting Tools - Fusion BIP/OTBI/FRS

Apps DBA experience preferred.

Process orientation
preferred

Operating Systems knowledge (Linux, Unix)

Well-developed troubleshooting skills, ability
to analyze details and synthesize "big picture", frequently working
with incomplete or ambiguous data.

Creative use of industry standard tools to aid
in the diagnostic process. Good knowledge of Java programming language,
databases, networking and Unix / Linux operating systems.

Database Knowledge

Object Orientation and Java literacy: Deep
understanding of Object Oriented design concepts (such as inheritance) and
experience of supporting/troubleshooting applications implemented in Java
(ability to analyze/relate to Java exception messages in log files, class
loading issues, basic understanding of JVM operation).

Knowledge of Java ME Embedded and Java Card
preferred. Past Programming or white box testing experience in Java and other
web technologies is preferred.

Operating Systems knowledge (Linux, Unix)

Should have good experience in the following
technologies :

PL/SQL, Forms, Reports, OAF, XML publisher,
Workflow, Java

Good knowledge expected in at least one of the
following Fusion technologies:

o   ADF,
BPEL, ODI, SOA, FBDi, Reporting Tools -  Fusion BIP/OTBI/FRS

Desired Skill Set:

Ability to troubleshoot complex customer
performance issues and articulate to Cloud Performance team & collaborate with
Operations team to resolution.

Responsible for analyzing and recommending
solutions to performance problems with enterprise business applications.

Experience in Profiling and monitoring tools,
Network monitoring, Fiddler trace analysis.

Strong knowledge of performance concepts such as
response time, throughput, system resource utilization.

Strong knowledge of DB performance area such as
analyze AWR , SQLHC , Explain plan  and
identify slow SQL issue in Oracle Database.

Experience in using Oracle Enterprise Manager
Cloud Control to analyze performance bottlenecks

Experience in analyzing JFR, Heap Dump, system
resource usage.

Analyze the design and architecture of
enterprise business applications and components to study the performance characteristics
of the applications. Identifies and drives optimization changes in the
application design & production environment to improve customer experience
for mission/business critical IT applications.

·        
General knowledge of the following categories of
network systems: Multiprocessing, Threading, Distributed systems, Load
Balancing and High Availability

Exposure to Software profiling and performance
tuning knowledge i.e. JProfiler

Familiarity with Java Heap heuristics and
garbage collection policies

Good knowledge of Java profiling tools

o   JRockit
Mission Control, a profiler

o   Eclipse
Memory Analyzer, a memory analysis tool that also has some performance related
features.

o   Your
Kit Java Profiler is a performance and memory JVM profiler.

·        
Expert in troubleshooting and analyzing
HeapDump, Memory, JFR & Stuck Threads Analysis

Exposure to Scripting

Exposure to CDN e.g Akamai

·        
Prior experience in mission–critical support
role in Performance, Resizing, Scalability, Disaster Recover and Automation

Familiarity of industry change management best
practices

Additional Skill Sets desired:

Strong written and verbal communication skills
to coordinate with local and English oriented teams

Project planning and management experience

Knowledge of Oracle Enterprise Linux, Red Hat,
and/or other Oracle Linux platforms

Basic Knowledge on any of the scripting language
- Python, Perl, CGI, C, shell scripting, and PHP

·        
Strong technical knowledge in WebLogic 11g/12c
–Architecture, Performance Tuning, configuration, memory management, debugging
(heap, thread); Web Servers; Java/JVMs Seasoned and in-depth/internals
experience is must; Experience in JAVA internals, Garbage Collections, threads
and work manager; Operator level experience is not sufficient.

·        
Oracle
Product Knowledge:

·        
Strong technical knowledge in Oracle Fusion
Middleware (SOA, BAM etc), Oracle Business Intelligence Enterprise Edition
(OBIEE), and Oracle service oriented architecture (SOA), Oracle Data
Integrator, J2EE

Good knowledge in Oracle Database (RAC, ASM) on
Oracle Exadata machines

Strong technical knowledge in Oracle Enterprise
Manager Grid Control 12c

Strong technical knowledge in WebLogic
Administration, Network, Storage appliances and System Administration.

·        
Good technical knowledge of current network
hardware and standards

Hands–on hardware and software troubleshooting
experience in Fusion Middleware, WebLogic and Fusion Application or any ERP
products

Exposure to Performance Load Testing

Team and Product information:

http://cloud.oracle.com/ (click
"Applications".  SCM candidates can review Supply Chain
Management / FMS candidates can review Enterprise Resource Planning and
Enterprise Performance Management)

http://docs.oracle.com/ (click on "Applications", then click on "Fusion Apps
On-Premise")

For more
information:

Anita Filip
| Principal Talent Advisor

Oracle
North America Talent Advisory

anita.filip@oracle.com

http://www.oracle.com">www.oracle.com">http://www.oracle.com

 

','!*!As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.','Support','','United States','','','Regular Employee Hire','Oracle','Customer Support - Fusion Cloud - Technical Analyst - Location: Colorado Springs ONLY


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