Employer Sponsored Job (Free to apply to)
Customer Service Supervisor-Support
Customer Service Supervisor-Support','19000HUE','','!*!Job Summary
Manager is specifically responsible for the management of 1st Level
support & the education of the F&B product suites and associated
interfaces in your region.
for the management of your team (task assignment, training &
development & performance management)
for managing 1st level support of your product suite to the customer.
for achieving performance standards
the support team to ensure service level requirements are exceeded.
for ensuring all the all incoming support calls are entered, managed and
tracked in MOS (My Oracle Support).
with the customers to ensure that contractual service expectations are
in conjunction with the local product manager for local quality assurance
of new product/ or version releases prior to distribution in your region.
familiarity with new releases as they become available.
the concepts and procedures of MICROS and Hotel Systems support to the
support team in your region.
familiar with and adhere to the latest training and installation standards
with subject matter experts in the regional office on client requests for
enhancements & development.
projects as required.
Credentials and Experience:
two years experience installing/configuring/supporting MICROS or Hotel
Systems software products in the Asia Pacific region.
two years management experience working with a Food & Beverage
procedures or PMS (including rooms, front office and financial
in a Technical, Hospitality or Business field
of manual MICROS or Front Office management procedures
in Microsoft suite of products in particular, Outlook, Excel, Word, Project
experience with alternative automated Food & Beverage or Property
experience working with an automated support management and tracking tool
in a support center environment.
experience in supporting Hospitality Software Products.
of MICROS or Fidelio products an advantage.
with NT Operating System, Windows 2000, SCO Unix, Oracle and PC Anywhere.
working knowledge of Networks, PC’s and troubleshooting installation
problem solving skills
communication skills, written and verbal
(Must be fluent in English, second language an advantage)
management and interpersonal skills with the ability to earn respect from
both internal & external customer project teams
& Credibility to work effectively with both our internal &
external customers at all levels of the organization.
ability to work unsupervised or as a team member of both the local office
team and wider company teams.
thinking abilities so experiences and knowledge may be used to create new
ideas and think 'outside the square'.
self-starter with initiative, drive and strong desire to succeed.
to work in a logical methodical manner.
to work under stress.
with people and time.
to get the job done to time.
to work overtime and holidays as requested.
to travel extensively and be away from home for extended periods of time.
to work with a wide variety of cultures.
hold a valid passport.
required initially to learn the concepts and the specifics of new product/
or version releases.
to troubleshoot the technical installation/support of the product.
to act as consultant for clients in the field of Oracle MICROS and Hotel
relating to the responsibilities listed in the job description.
Referred to Higher
of plans, strategies, changes to support procedures and training material.
','!*!As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Customer Relations Supervisor, you will be responsible for managing projects, such as creating internal training curriculums and schedules, presenting at Oracle Support Services new hire orientation, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Client Relations analysts for the customer visit program and employee mentoring. A Supervisor is the first level point of contact for Client Relations’ escalations and is the first line of management for Client Relations Analysts. In this role, you will assist management in establishing group goals and assist analysts in setting their objectives. You will identify and assume project ownership for process and productivity improvements, as well as acting as a mentor to other Analysts while providing management with performance feedback. In short, your role will serve as an important communications liaison between management and Customer Relations Analysts. Coordinates the daily activities of a work group, setting priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision, but does not have hire/fire authority. A bachelors degree and one year Client Relations experience and 3 years of professional experience in Client Relations field. Prefer a proven track record of excellent problem solving and research skills and excellent communication skills, while projecting a positive, professional image.','Support','','IN-IN,India-Hyderabad','','','Regular Employee Hire','Oracle','Customer Service Supervisor-Support
Last verified - 1 day(s) 4 hour(s) ago [What does Last Verified mean?]
Hyderabad, Andhra Pradesh, India