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Employer Sponsored Job (Free to apply to)
Oracle Corporation Job Title
Customer Service Supervisor-Support

Company
Oracle Corporation

Job Description
Customer Service Supervisor-Support','19000DBF','','!*!Customer Service Supervisor-Support for Oracle Hospitality   RESPONSIBILITY:  As a member of the Support organization for Oracle Hospitality products for Food & Beverage, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.  As a Customer Relations Supervisor, you will be responsible for managing projects, such as creating internal training curriculums and schedules, presenting at Oracle Support Services new hire orientation, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Client Relations analysts for the customer visit program and employee mentoring.  A Supervisor is the first level point of contact for Client Relations’ escalations and is the first line of management for Client Relations Analysts. In this role, you will assist management in establishing group goals and assist a team of Analysts in setting their objectives.  You will identify and assume project ownership for process and productivity improvements, as well as acting as a mentor to other Analysts while providing management with performance feedback.  In short, your role will serve as an important communications liaison between management and Customer Relations Analysts.  You will coordinate the daily activities of a work group, setting priorities to ensure task completion. Furthermore you will provide technical/functional leadership as well as first line supervisionREQUIREMENTS: •    A Bachelor degree •    One year Client Relations experience•    Experience as a Supervisor in a Call Center for a technical support team•    3 years of professional experience in Client Relations field •    Prefer a proven track record of excellent problem solving •    Research skills and excellent communication skills •    projecting a positive, professional imageAs part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable). ','!*!As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Customer Relations Supervisor, you will be responsible for managing projects, such as creating internal training curriculums and schedules, presenting at Oracle Support Services new hire orientation, identifying and driving productivity improvement opportunities, coordinating, preparing and qualifying Client Relations analysts for the customer visit program and employee mentoring. A Supervisor is the first level point of contact for Client Relations’ escalations and is the first line of management for Client Relations Analysts. In this role, you will assist management in establishing group goals and assist analysts in setting their objectives. You will identify and assume project ownership for process and productivity improvements, as well as acting as a mentor to other Analysts while providing management with performance feedback. In short, your role will serve as an important communications liaison between management and Customer Relations Analysts. Coordinates the daily activities of a work group, setting priorities to ensure task completion. Provides technical/functional leadership as well as first line supervision, but does not have hire/fire authority. A bachelors degree and one year Client Relations experience and 3 years of professional experience in Client Relations field. Prefer a proven track record of excellent problem solving and research skills and excellent communication skills, while projecting a positive, professional image.As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).','Support','','IL-IL,Israel-Petach Tikva','','','Regular Employee Hire','Oracle','Customer Service Supervisor-Support


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