Hound finds 'hidden jobs'
   Send a Friend Free Trial
Forgot Your Password?
  How Hound Can Help You
Search Jobs Direct from Employer Career Pages

Need Help? Call us at (800) 680-7231
Keywords Location  Organization

example: Physical Therapist

example: Baltimore, MD or 21201
+ Browse Jobs     + Advanced Search     + Preferences     + Search Tips

  Browse Jobs

Title
Sales Associate (2167)
Line Cook (1771)
Assistant Store M... (1372)
+ more 
Job Type
Manager (90896)
Retail (75658)
Education (53476)
+ more 
State
California (74386)
Ohio (19527)
Virginia (23010)
+ more 
City
Washington, DC (4743)
Charlotte, NC (4674)
Dallas, TX (4618)
+ more 


  My Recent Viewed Jobs

+ Customer Service Represen...
(+ Clear)


View Job
Employer Sponsored Job (Free to apply to)
TEREX Corporation Job Title
Customer Service Representative II

Company
TEREX Corporation

Job Description
Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

This position is responsible for the day-to-day execution of all areas of customer service and sales support, including all center participation, quoting/order entry, issue resolution for replacement and aftermarket parts. The Customer Service Rep is expected to demonstrate the knowledge of products and the ability to manage calls and emails from our customers and the Outside Sales Team.

Responsibilities:

Duties include, but are not limited to:

Collect customer contact information/inquiry and enter into CRM (customer relationship management database)

Ensure that all order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation

Provides feedback and technical assistance to various customer inquiries and issues such as order changes, cancellations, status, estimated shipping date and tracking information.

Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance)

Respond to sales inquiries and requests for quotation in an accurate and timely manner.

Identify, address and escalate issues

Performs other duties as assigned that support the overall objective of the position

Basic Qualifications:

Two years customer service experience

High School Diploma or GED

Preferred Qualifications:

College diploma in parts an asset or experience with equipment deployed in construction or the trades

Oracle ERP & Salesforce CRM experience.

Excellent verbal and written communication skills

Ability to relate to a wide variety of people in a professional and diplomatic manner

Ability to handle stressful situations in positive, tactful manner.

Ability to work in a high volume call center within the established handle times and set performance metrics

Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 - proficiency in Excel is essential.

Call Center experience an asset

Great attitude, self-motivated, professional demeanor.

Must be able to work independently and in a team environment.

Detail oriented with great organizational skills

Strong problem solving skills

Contact Information:

All interested candidates should apply on-line at www.terex.com/careers.
Terex team members can apply via our intranet, but if you encounter a problem contact your local Human Resources representative.It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V.

TRSR1234

Location: US-WA Redmond-B33 (HUB) HR

Department: Customer and Product Support

Job ID: 3076

Terex Overview:

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. The company is passionate about producing equipment that improves the lives of people around the world. Terex operations are global, yet each office or factory is a close-knit community. Terex provides team members with a rewarding career and the opportunity to make an impact. The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship. It encourages continuous improvement and offers free courses available through Terex University. Women@Terex provides a supportive network for Terex women in their jobs and careers. It’s an exciting time to be part of the expanding manufacturing sector. Terex is a place where you can work and grow. Come talk to us!

Additional Information:

It is the policy of the company to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal or external candidate based on work-related factors and without regard to non work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran, Vietnam Era Veteran, or other qualifying veteran.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V
It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities. Terex will provide reasonable accommodations when requested to enable completion of the on-line employment inquiry form, or, if desired, an alternative method of inquiry. If you need reasonable accommodation, please email GlobalTalentAcquisitions@terex.com for assistance.


Last verified - 0 day(s) 11 hour(s) ago   [What does Last Verified mean?]

Apply for this job

Your Email:





Location
Redmond, WA



More Information






Post to Twitter

Share




Apply for this job

Your Email:       



Browse Jobs  |   Search Jobs by Industry  |   Our Sites