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Customer Service Consultant - Technical
Customer Service Consultant - Technical','JOBREQ1800051102','Australia-Victoria-Clayton-AUS - Clayton Plant','Country Shared Svc Supp MSC','Full-time','','Oct 11, 2021','!*!As a Technical Customer Service Consultant at PPG you will be required to provide Technical support to our Automotive, Refinish, Industrial & Protective Marine Coatings business units. You will work within a dedicated team to help our customers & PPG Businesses to achieve their goals by providing an accurate, timely & supportive service at all times. This is a permanent opportunity based within our Clayton Manufacturing facility.
Deliver a pro-active, professional and specialised service by the receipt, processing and releasing of customer orders and credits, ensuring the customers’ delivery requirements are achieved and that all information processed is accurate and timely
Provide accurate and timely colour formulations as requested by PPG customers
Establish proactive contact and interaction with PPG customers & provide accurate information on stock availability and delivery enquiries as appropriate
Maintain close liaison with the Production and Warehouse teams in order to facilitate the provision of customer satisfaction
Convey all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices as appropriate
Assist customers with any technical query they may have in a clear & concise manner
A formal qualification in spray painting / application is essential to assist our customers in resolving any technical matters
A proven understanding of Automotive, Industrial and/or Protective Coatings and their application method
Strong communication and excellent customer service skills, even better if you've had prior experience within a call centre environment
Availability to work until 6.30pm Mon - Fri as and when required
Intermediate skills in Microsoft Outlook, Excel & Word packages is desirable
Comprehension of SAP ERP system as well as Production and Distribution functions is also an added bonus!
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are “One PPG” to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday – everyday.
We continuously learn. We develop our people to grow our businesses.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email email@example.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
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