Employer Sponsored Job (Free to apply to)
Customer Service Advocate
Customer Service Advocate','1800006432','United States-Wisconsin-Oak Creek','Industrial Coatings','Full-time','','Sep 27, 2018','!*!
The customer service and automotive supply chain teams are seeking a customer advocate to support the needs of Oak Creek APAD business. This position will be a member of the Oak Creek Customer Service team and will work closely with the APAD and Industrial supply chain team. Main accountabilities for this role include ensuring the appropriate communication takes place between the various departments (primarily Customer Service, Planning, Manufacturing, Shipping, Sales, and Tech Service) and ensuring customers receive product to meet their needs. This person will work across all functions in Oak Creek to ensure the customers’ interests are represented and will serve as one of the main points of contact for the sales and service teams in regards to material being produced.
The details of the key activities involved in this position are as follows:
Serve as primary point of contact for Automotive field team regarding order status, batch completion, shipments, etc.
Facilitate communication between Planning, Manufacturing/QC, CSRs, Technical, Sales, local Purchasing, and Shipping for Automotive batches
Management of rush batch and expedited shipping coordination. In crisis/shutdown situations, contact APAD SC and we will determine path forward.
Work with production, TSSR’s, CSR’s and sales during peak times to prioritize batches.
Communication of manufacturing issues to CSRs/Sales/TSSRs
Attend APAD supply chain meetings (biweekly) to provide updates
Attend production meetings and follow up with CSRs/TSSRs/Sales as needed
Attend monthly APAD cross functional business review meeting
Review production reports for next 5 days to see if anything should be moved and communicate with field on those items
Work with CSRs to ensure communication to TSSR’s/Sales occurs when batches/materials didn’t ship as planned
Provide delivery tracking to field once critical material has shipped (when needed)
Copy SC or designee on all expedite requests/setups (to ensure seamless coverage on off shifts)
Be available for follow-up on off hours if needed on a rotation
Visit customers on occasion if needed
Direct involvement in plant Oracle launch preparations
Lead various process improvement activities for Oak Creek Customer Service. Analyze the customer service department operations and provide recommendations to improve productivity and customer satisfaction levels; support projects, develop and track department metrics.
Work closely in team environment with both OC Customer Service and APAD supply chain team
Minimum 1-3 years of experience
Associate’s or bachelor’s in business, supply chain or related function
Previous supply chain experience is preferred
APICS Certification is desired
Functional and Technical Skills
Strong interpersonal and communication skills
MS Office Suite experience is required; Oracle or integrated ERP system experience is preferred
Experience in project management desired – ability to work through a task from start to finish is key. Organizational skills are critical as there are many issues that require attention at any given time.
Ability to design and implement change
Manage crises as needed, including evenings and weekends when required
PPG: We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
Your personal strengths will empower you to succeed and make an impact from day one.
You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged. Just like you, we are driven to make a difference in our world.
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check. PPG offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing email@example.com. To read more about Equal Employment Opportunity please see attached links: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttps://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdfhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf">www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttps://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdfhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf">http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttps://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdfhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
','Customer Service Advocate
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