Employer Sponsored Job (Free to apply to)
Concierge, Le Labo Fragrances
The Estee Lauder Companies Inc.
Concierge, Le Labo Fragrances','2123852','Le Labo','Online / E-Commerce','Americas-US-New York','','','','','Full-time','1st (Day) Shift','','Standard','','','!*!Overview
The sole mission for our Concierge is to ensure client happiness with Le Labo experiences and products. The day-to-day responsibilities include answering all e-mail and phone inquiries regarding online orders, Le Labo creations and lab-boutiques. This role will also help coordinate online fulfillment processes and facilitate any special requests from clients. This is a great entry-level role for anyone interested in joining a dynamic, mindful and growing fragrance company.
The Concierge position will be part of the Digital Team and report directly to the Online Client Care and Fraud Prevention Associate, and will work closely with all departments (product development, retail, accounting, etc.) to ensure all client inquiries are fully answered, and direct-to-consumer after-sales business is supported. This role is based out of our corporate office in Brooklyn, NY.
Responsibilities include but are not limited to:
Order and Product Inquiry Resolution
-Responds to client order and product inquiries via email and phone within the appropriate time frame, and according to identified business needs
-Resolves product, order and service issues – including cosmetovigilance cases, in a high-touch empathic manner
-Supports internal teams (outside of Ecommerce Operations) in providing client-facing relevant information pertaining to product, service or online orders
Online Order Liaison
-Liaises with the order fulfillment team to ensure client requests are accommodated and fulfilled properly
-Initiates communication with clients for online order fulfillment exceptions (delay, OOS, partial delivery)
Client Purchase Support
-Responsible for assisting clients with site navigation, order placement, or account registration, and troubleshooting
Concierge Inbox Maintenance
-Monitors and maintains concierge communication channels (email, phone) by categorizing requests according to inquiry type, and forwarding / assigning them to appropriate team members
-Maintains the logs and forms, and actions on necessary items for general client care operations – e.g. returns log, OOS
-Strong empathic values, and active listening skills
-Aptitude to provide excellent client service, and high-tough resolutions
-Proficient in MAC OS, and MS Office applications
-Self-motivated and adaptable – a team player, no task is too big or too small
-Ability to multi-task, have a sense of urgency and can perform under pressure
-Strong communication, interpersonal and analytical skills
-Willingness and flexibility to work all shifts including weekends and overtime during busy periods.
•1 year experience in retail, or call center environment
•Cosmetics/skincare retail experience a plus
•French-speaking a plus
','We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. ','It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, ','color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual ','orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by ','applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees ','and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or ','participate in an interview, please contact USApplicantAccommodations@Estee.com.','','','','','','','','','','','','','Concierge, Le Labo Fragrances
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