Employer Sponsored Job (Free to apply to)
Concierge, Le Labo Fragrances
The Estee Lauder Companies Inc.
Concierge, Le Labo Fragrances','2111969','Le Labo','Online / E-Commerce','Americas-US-NY-Brooklyn','','','','','Full-time','1st (Day) Shift','','Standard','','','!*!Overview
The sole mission for our Concierge is to ensure client happiness with Le Labo experiences and products. The day-to-day responsibilities include answering all e-mail and phone inquiries regarding online orders, Le Labo creations and lab-boutiques. This role will also help coordinate online fulfillment processes and facilitate any special requests from clients. This is a great entry-level role for anyone interested in joining a dynamic, mindful and growing fragrance company.
The Concierge position will be part of the Digital Team and report directly to the Online Client Care and Fraud Prevention Associate, and will work closely with all departments (product development, retail, accounting, etc.) to ensure all client inquiries are fully answered. This role is based out of our corporate office in Brooklyn, NY.
Key Roles and Responsibilities:
Responsibilities include but are not limited to:
Responds to client order and product inquiries via email or phone
Assists clients with order placement, or account registration, and troubleshooting
Resolves product and service issues in an empathic manner – by clarifying the details of the issue, liaising between client and fulfillment team, and preparing special orders if necessary
Maintains a monthly product and service feedback recap report
Strong empathic values, and active listening skills
Aptitude to provide excellent client service, and high-tough resolutions
Proficient in MAC OS, and MS Office applications
Self-motivated and adaptable – a team player, no task is too big or too small
Ability to multi-task, have a sense of urgency and can perform under pressure
Strong communication, interpersonal and analytical skills
Willingness and flexibility to work all shifts including weekends and overtime during busy periods.
1 year experience in retail, or call center environment
Cosmetics/skincare retail experience a plus
French-speaking a plus
','We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. ','It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, ','color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual ','orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by ','applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees ','and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or ','participate in an interview, please contact USApplicantAccommodations@Estee.com.','','','','','','','','','','','','','Concierge, Le Labo Fragrances
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