Employer Sponsored Job (Free to apply to)
Client Services Consultant
Client Services Consultant','22000FAT','','English','English','!*!If you are a Colorado resident, Please Contact us or Email us at email@example.com to receive compensation and benefits information for this role. Please include this Job ID: 134457 in the subject line of the email.
Oracle Textura Payment Management (TPM) is a cloud-based software service that streamlines the construction billing and payment process. It is the first of its kind in the industry, and since 2004 has helped clients manage $1T in construction more efficiently and with less risk. TPM is offered within the Construction and Engineering Global Business Unit (CEGBU) vertical at Oracle alongside many other products that serve this fast-growing industry.
The Textura Client Services team is uniquely responsible for all aspects of the client lifecycle, including sales support, implementation, account and relationship management, and ongoing support of the TPM application. You will collaborate with all levels of the Client Services group, as well as the Production Support and Product teams, to deliver TPM to our clients and support project implementations by ensuring delivery timelines are followed and issues are tracked and escalated as needed.
As a Client Services Consultant, you will work directly with Oracle’s clients and collaborate with team members to ensure our clients are successful in their use of TPM. By providing exceptional service over the phone, through e-mail, and in person at client locations, you will help our clients improve productivity, mitigate risk and enhance project communication through our cloud-based solution, Oracle Textura Payment Management. The Client Services team is a fast paced, energetic, ever changing environment. We are goal oriented and driven to exceed client expectations. With that, come many opportunities for growth including career development support and exposure to a thriving industry!
Key Responsibilities Include:
Lead and assist with the implementation of the Oracle Textura Payment Management solution for both new and existing clients
Manage a portfolio of client accounts – includes proactive account management, revenue forecasting, protecting revenue by ensuring client satisfaction, and driving implementations to expand revenue
Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
Opportunities to support TPM sales efforts – includes presenting demos, preparing custom cost-benefit analyses, and sending follow up material
Work with clients to identify, define, prioritize, and implement new system functionality
Lead web-based and on-site training for both new and current Oracle clients
Work closely with cross departmental teams to resolve issues in a timely manner
Demonstrate initiative to taking on increasingly challenging projects
Skills and Qualifications:
Bachelor’s degree in communications, business, finance / accounting or related area of study
3 years direct experience supporting clients via phone / email / in person, managing client accounts, and implementing software/systems
Customer Service experience
Comfortable presenting to large groups
Microsoft Excel skills required
Professional written and verbal communication skills
Ability to solve complex problems under pressure
Construction industry knowledge helpful, but not required
Ability and willingness to support clients throughout all Provinces
Ability and willingness to travel (up to 25%)
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
','!*!Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell. As an Associate Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction. Deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product*s strengths, relative to competitors. Participate in the design, validation, and presentation of Oracle software solutions. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. 1 year experience with relevant computer applications or database/tools. Working knowledge of Windows or NT. UNIX knowledge a plus. Will provide supervision of manager or mentor. Bachelor degree or equivalent with 1 - 3 years prior business experience preferred.','Pre Sales','Yes, 25 % of the Time','Canada','','','Regular Employee Hire','Oracle','Client Services Consultant
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