Employer Sponsored Job (Free to apply to)
Bilingual Customer Services Representative- Mississauga, Canada (65287)
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.
Bringing out the best in people
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
- with our commitment to the best professional development.
- as part of a high-performance, empowering culture.
Shape an industry
- with a market leader that continues to drive innovation.
Make a difference
-by helping improve oral health worldwide.
Challenging role responsible for proactively providing an outstanding customer service experience which promotes customer loyalty and the retention of the customer base. Taking ownership of customer requests, receiving and entering orders, identifies and resolves problems in order to meet customers’ needs in a courteous and professional manner. Traditional customer service responsibilities with enhanced focus on customer satisfaction within the responsible business segments (MIS and French (Endo).
Achieve strong customer satisfaction results by providing proactive, complete customer support.
Enter orders received through all mediums in an accurate and timely manner, while ensuring order accuracy and applying all promotions to minimize order errors and expedite free goods processing where needed
Prepares and processes any RMAs, exchanges or required credits or billings.
Achieves the performance standards established for the team including but not limited to abandon rates and service complaints.
Emphasizes product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations.
Responds timely and efficiently to all inbound calls and email received.
Full customer support including providing follow up on invoice and tracking information fulfillment to customers.
Provide leads to all TMs as cross selling dictates.
Recognizes the need for field sales rep intervention and conveys customer information to appropriate field sales managers.
Conveys market intelligence and customer feedback to leadership to develop improved promotions and programs
Follows up on open orders with inventory and finance team regarding back orders or customers on credit/customer hold.
Become technically proficient within the MIS and Endo product lines.
Keeps up-to-date with industry knowledge, as well as the competitive posture of the company, maintaining a thorough knowledge of company products/services.
Complies with company and departmental policies and procedures with administrative requirements, reporting needed changes
Takes initiative to develop skills by staying current on industry trends, product knowledge and
new company developments
Reports complaints in accordance to compliant handling process
Complies with company and departmental policies and with administrative requirements
Performs other duties as assigned or as needed
College diploma minimum; University Degree or equivalent from an accredited college or technical school
Years and Type of Experience:
A minimum of 2 years of experience in Customer Service.
Cross Functional team/Project Management experience.
Experience in resolving conflicts
Key Required Skills, Knowledge and Capabilities:
Proficient in speaking/writing in English and French languages.
Must have proven strong interpersonal communication skills, both on and off the phone to be able to interface with internal and external customers
Strong analytical/problem solving skills.
Strong organizational and multi-tasking skills
Effective decision making and negotiation skills.
Adaptability and analytical skills.
Strong customer orientation skills and relationship building.
Ability to quickly grasp technical/clinical procedures and materials.
Strong influencer and persuasion skills.
Ability to independently maintain direction and work flow.
Ability to handle multiple tasks simultaneously.
Ability to use headset for phone.
Must be self-motivated and able to work independently and in a team environment.
Commitment to be at work on a timely and consistent basis.
Required Computer Skills:
Intermediate Microsoft Office Skills: Word, Excel, and PowerPoint
Contact Management Systems
Order Processing Systems.
Internet and Email applications.
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.
Dentsply Sirona Canada welcomes and encourages applications from all backgrounds, including individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
If you need assistance with completing the online application due to a disability, please send an accommodation request to email@example.com
. Please be sure to include “Accommodation Request” in the subject.
Last verified - 1 day(s) 0 hour(s) ago [What does Last Verified mean?]