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Contact Center

A contact center (also known as an e-contact center or a customer interaction center) is the central point in a company from which all customer contacts are managed. The contact center typically includes one or more online call centers. It may also include other types of customer contact such as postal mail catalogs, e-mail newsletters, online chats, and website inquiries. A contact center is usually a part of the company\'s overall customer relationship management.

The employment opportunities available at a contact center include customer care representative, call center lead, trainer, voice coach, analyst, and collections jobs as well as managerial positions.

The primary requisites for a job at a contact center are good verbal and written communication, organization, and problem solving skills. A patient ear and a pleasant telephone demeanor are also a must for a job at a contact center.

Although formal college education is not emphasized upon for the entry-level jobs at a contact center, comfort with the use of computer software is necessary as a contact center usually has special software that allows the contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.

Search related to:

Call Center Lead
Call Center Solution
Call Center Trainer
Client Service
Customer Care
Customer Contact Center
Customer Service
Customer Service Representative
Inside Sales
Part Time Call Center

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    PSECU, a high-tech progressive financial institution that is almost $5 billion in assets, is seeking a Contact Center Agent – Member Services to provide superior member service in the skill sets pertaining to Member Services. This would include but not limited to handling share and loan transactions, general account inquires,..

  • Customer Contact Center Trainer
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  • RDC - PtP Contact Center Manager Job
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  • Contact Center Rep I
    City: Rosemont Job ID: 74759 Facility: ADVOCATE MEDICAL GROUP Department / Unit: Call Center Status-FTE: Full-Time - 1 Shift: Day/PM High School diploma. 1 to 2 years previous experience in a contact center or similar patient/customer service envi~ronment. 30 to 40 wpm. Excellent communication skills. Basic customer service skills. Basic..

  • Contact Center Rep
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    Contact Center Rep','17015166','**MEMBERS ONLY**SIGN UP NOW*** is one of the largest, independently owned food retailers in the nation operating over 375 stores throughout Texas and Mexico, with annual sales generating over $23 billion. ','**MEMBERS ONLY**SIGN UP NOW*** is one of the largest, independently owned food retailers in the nation operating over 375 stores throughout Texas and..

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