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Contact Center

A contact center (also known as an e-contact center or a customer interaction center) is the central point in a company from which all customer contacts are managed. The contact center typically includes one or more online call centers. It may also include other types of customer contact such as postal mail catalogs, e-mail newsletters, online chats, and website inquiries. A contact center is usually a part of the company\'s overall customer relationship management.

The employment opportunities available at a contact center include customer care representative, call center lead, trainer, voice coach, analyst, and collections jobs as well as managerial positions.

The primary requisites for a job at a contact center are good verbal and written communication, organization, and problem solving skills. A patient ear and a pleasant telephone demeanor are also a must for a job at a contact center.

Although formal college education is not emphasized upon for the entry-level jobs at a contact center, comfort with the use of computer software is necessary as a contact center usually has special software that allows the contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.

Search related to:

Call Center Lead
Call Center Solution
Call Center Trainer
Client Service
Customer Care
Customer Contact Center
Customer Service
Customer Service Representative
Inside Sales
Part Time Call Center

Related Jobs 134 matches

  • Contact Center Representative I
    Garland, TX
    Location US TX Garland Posted Date 1/19/2017 Department Customer Service Job Family Min USD $15.54/Hr. Mid USD $19.25/Hr. Target Hiring Range Type Regular Full-Time Job Code Category Customer Service More information about this job: Position Summary: Responsible for i nteracting with utility customers or their agents, either by telephone or..

  • Contact Center Representative III
    Requisition ID : 8651 Job Title: Call Center Representative III Position Summary: Performs necessary duties in answering a heavy volume of telephone calls; scheduling clinic appointments, ancillary tests and labs using established scheduling guidelines; relaying incoming and outgoing telephone calls; and in facilitating internal communication within the Medical Center and..

  • Contact Center Associate
    RealPage, Inc, one of the nation's largest Software Development Companies within the Property Management space, believes in delivering stress free services to our clients above all other priorities. Being an industry leader makes us the employer of choice for career minded individuals. Come join the team! CONTACT CENTER ASSOCIATE As..

    Phoenix, AZ
    Primary Purpose and Essential Functions: Answer all Advanced Contact Team (ACT) department inbound calls including vendor, breakdown, fuel, lumper, etc.; gather and document available pertinent information to initiate/create a claim or repair order, as well as notify appropriate response personnel. Facilitate necessary repair of equipment during breakdown and accident repair..

  • Intra-Day Support Associate Contact Center
    Intra-Day Support Associate Contact Center','!*!Monitor and manage the real-time productivity and queue performance of assigned agentsEnter real-time schedule exceptions (e.g. absences, coaching, training, meetings)Monitor queue volume and staff capacity for multi-site operationsAdjust agent skill levels to balance staffing based on volume needsManage and respond to e-mails in the department’s shared..

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