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Contact Center

A contact center (also known as an e-contact center or a customer interaction center) is the central point in a company from which all customer contacts are managed. The contact center typically includes one or more online call centers. It may also include other types of customer contact such as postal mail catalogs, e-mail newsletters, online chats, and website inquiries. A contact center is usually a part of the company\'s overall customer relationship management.

The employment opportunities available at a contact center include customer care representative, call center lead, trainer, voice coach, analyst, and collections jobs as well as managerial positions.

The primary requisites for a job at a contact center are good verbal and written communication, organization, and problem solving skills. A patient ear and a pleasant telephone demeanor are also a must for a job at a contact center.

Although formal college education is not emphasized upon for the entry-level jobs at a contact center, comfort with the use of computer software is necessary as a contact center usually has special software that allows the contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.

Search related to:

Call Center Lead
Call Center Solution
Call Center Trainer
Client Service
Customer Care
Customer Contact Center
Customer Service
Customer Service Representative
Inside Sales
Part Time Call Center
Telemarketing

Related Jobs 132 matches

  • Contact Center Representative
    Louisville, KY
    POSITION PURPOSE AND OBJECTIVES: The Contact Center Representative is responsible for providing outstanding service to all that contact Republic Bank, client or non-client. The Contact Center Representative will place a strong emphasis on cross-selling bank products when servicing accounts. The Representative will also strive to provide accurate information to all..



  • Contact Center Operations Manager
    Tucson, AZ
    Operations Management & Support Location: 5320 N LaCholla Blvd, Tucson, AZ Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. Responsibilities As a contact center Operations Manager, you..



  • Contact Center Operations Manager
    Opelika, AL
    Operations Management & Support Location: 1000 Jeter Avenue, Opelika, AL Join a fast-paced, constantly-evolving and ever-growing environment. At Afni, our contact center Operations teams put talent to work on diversified client projects. We are problem-solvers who work close to the action. Responsibilities As a contact center Operations Manager, you will..



  • FT Contact Center Rep I
    WA, US
    POSITION: Contact Center Representative I REPORTS TO: Contact Center Manager DEPARTMENT: Contact Center HOURLY: Pay Grade 12 DATE OF REVISION: August 31, 2015 POSITION SUMMARY Provide quality service by assisting members with their personal financial needs via the telephone. ESSENTIAL DUTIES FOR ALL KITSAP CREDIT UNION EMPLOYEES • Demonstrate support..



  • Customer Service Contact Center Rep I
    Houston, TX
    Organizational Structure: This position reports a Call Center Manager and is on a team of 10 to 15 CSPs that works closely with internal and external customers and other departments researching alternative approaches to meet the client needs. Performance Objectives: • It is pertinent that you are at work on..




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