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Contact Center

A contact center (also known as an e-contact center or a customer interaction center) is the central point in a company from which all customer contacts are managed. The contact center typically includes one or more online call centers. It may also include other types of customer contact such as postal mail catalogs, e-mail newsletters, online chats, and website inquiries. A contact center is usually a part of the company\'s overall customer relationship management.

The employment opportunities available at a contact center include customer care representative, call center lead, trainer, voice coach, analyst, and collections jobs as well as managerial positions.

The primary requisites for a job at a contact center are good verbal and written communication, organization, and problem solving skills. A patient ear and a pleasant telephone demeanor are also a must for a job at a contact center.

Although formal college education is not emphasized upon for the entry-level jobs at a contact center, comfort with the use of computer software is necessary as a contact center usually has special software that allows the contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.

Search related to:

Call Center Lead
Call Center Solution
Call Center Trainer
Client Service
Customer Care
Customer Contact Center
Customer Service
Customer Service Representative
Inside Sales
Part Time Call Center
Telemarketing

Related Jobs 47 matches

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    Job Description The Contact Center Operations Manager is responsible for expansion and operational support of FCA's Customer Contact Center in Ft. Myers, FL supporting customer inquiries and recall customer service support. The Operations Manager will serve FCA customers by planning and implementing call center strategies, improve operational processes and systems,..



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    SUMMARY A Consumer Support Agent receives inbound phone calls from consumers who have questions about the consumer reports provided by RealPage to RealPage clients, who are owners and managers of multi-family properties. Agents quickly respond to the call, assist the consumer with providing the information necessary for RealPage to resolve..



  • Contact Center Agent
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    - Refer to the education section of the job summary. - Refer to experience section of job description. The Contact Center Agent I answers phones timely and professionally, responds to patient inquiries, routes calls to appropriate resource, and identifies and escalates priority issues. Essential Duties and Responsibilities Provides a communication..



  • Contact Center Supervisor
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    Contact Center Agent - Registration/Scheduling','17008325','!*!Role Purpose:   The Contact Center Agent – Registration/Scheduling provides exceptional customer service by serving as the ambassador of service between the patient and Dean Medical Group.  This includes but is not limited to: • Answering and placing phone calls in a friendly, helpful and welcoming manner,..




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