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Client Service

The key responsibilities of client service professional include answering phones and responding to client requests; providing customers with product and service information; selling products/services and entering orders in a computer system; and identifying, researching, and resolving customer issues using the computer system.

The client service executive is also expected to transfer customer calls to appropriate staff and follow up on customer inquires that were not immediately resolved.

Since client service jobs involve a high level of client interaction, a pleasing telephone demeanor is a must; the client service personnel should project a professional company image through phone interaction. Along with this, basic reading, writing, and arithmetic skills are required. A client service executive should be a computer literate with the ability to learn customer service software applications and have the ability to type at least 30 wpm.

The pay for entry-level client service jobs ranges from $11?$14, and there are ample opportunities for professional growth.

Search related to:

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