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CIGNA Job Title
Technical Support Sr. Specialist - Executive IT Support - Bloomfield, CT


Job Description
Technical Support Sr. Specialist - Executive IT Support - Bloomfield, CT','17007579','!*!On-site and off-site support for all executive technology-related needsInstallation, configuration and troubleshooting of desktops, laptops, telephony and other related technology devicesResearch, test and evaluate new technology productsDevelop new administration tools to track technology devices and user profilesDevelop proactive ways to avoid potential problems and automate maintenance tasksContribute to company-wide technology projectsMaintain a high level of customer focus on all interactions Provide timely, creative and alternative solutions to meet business needsMaintain detailed documentation on all issues handled Probe and uncover customers’ underlying issuesProvide rotational 24x7 support coverageActively share knowledge and offer assistance to teammates ','!*!
Bachelor’s Degree or higher strongly preferred or four plus years of job-related experienceAbility to interact comfortably with senior leadership Aptitude and interest in learning new technologies Excellent verbal and written communication skills Capability to establish credibility quickly by following up and taking initiativeSuperior Customer Focus; Dedicated to meeting the expectations and requirements of customers, Acts with a sense of urgency and understands and respects the time restrictions of senior leadershipAbility to use rigorous logic and methods to solve difficult problems with effective solutionsPossess insatiable appetite for learning; continuously pursuing new skills that add value to the team’s knowledge base Technical AcumenExtensive knowledge of Windows environment and MS Office suiteProgramming and scripting ability preferredExperience with Blackberry, Android and iOSNetworking: TCP/IP, Cisco phone systems, Networked Printers and Cisco VPNRemote connectivity applications: RDP, MS Lync, Webex, Video Conferencing Systems, such as TandbergUnderstand how Cigna IT Operations worksAbility to get things done through formal channels and the informal networkUS Candidates Only: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us atSeeYourself@cigna.com.','United States-Connecticut-Bloomfield','','900 Cottage Grove Road Wilde','','Bloomfield','06152','IT--Infrastr Ops And Supp','No','No','Full-time','Day Job','Regular','Standard','Individual Contributor','Yes, 50 % of the Time','Sep 18, 2017','Technical Support Sr. Specialist - Executive IT Support - Bloomfield, CT']);

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