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+ Manager - Operations 2nd ...
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Job Title
Manager - Operations 2nd Shift


Job Description
CRST Expedited is seeking an operationally focused and motivating Manager - Operations 2nd Shift
to be located in our Cedar Rapids, Iowa office.
Job Summary:
The Manager - Operations-Weekends is responsible for ensuring the satisfaction and retention of drivers to create efficient and profitable utilization while delivering a high level of customer service, providing daily direction and support to ensure results are consistent with CRST goals including Operations, Safety and Customer Service
Essential Duties and Responsibilities:
Direct Leadership and Management of a staff of 9 Driver Manager (Operation) team members, 5 Customer Service team members and approximately 2,800 drivers.
Provide daily direction and coaching to Driver Managers to improve Utilization, on-time service and overall driver service.
Provide daily direction and coaching to Customer Service team members to prioritize and resolve concerns.
Advocate for on-time service through both excellent Customer Service experience and Driver experience.
Act as the Driver advocate toward internal departments to answer driver questions, resolve Driver concerns, and/or resolve issues.
Use creative problem solving and conflict management techniques to solve customer-related concerns, driver-related concerns and support the planning department.
Monitor key performance indicators; on time delivery, costs, utilization and on-time service; analyzing results, ensuring attainment of objectives and taking corrective action as necessary
Minimum Qualification Requirements:
2-3 years of previous experience in the transportation industry preferred
High school diploma or GED required and a degree in a related field strongly preferred
Strong written and verbal communication skills required
Must be able to lead and manage other team members to be successful
Basic computer skills required
CRST is an EOE
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Cedar Rapids, IA

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