Hound finds 'hidden jobs' Yes...It really works!
United States   Send a Friend Free Trial
Forgot Your Password?
Watch Video  How Hound Can Help You 		Houndie Sign In
Search Jobs Direct from Employer Career Pages
Keywords Location  Organization

example: Quality Engineer
example: Mountain View, CA or 94035
+ Browse Jobs     + Advanced Search     + Preferences     + Search Tips

  Search Results

+ Business Analyst
(Indianapolis, IN)
+ Business Analyst
(Springfield, IL)
+ Business Analyst
(Springfield, IL)
+ Business Analyst
(Springfield, IL)
+ Business Analyst
(Tucson, AZ)
+ Business Analyst
(Chantilly, VA)
+ Business Analyst
(Seattle, WA)
+ Business Analyst
(San Francisco, CA)
+ Business Analyst
(Ann Arbor, MI)
+ Business Analyst
(Wayne, NJ)

  Browse Jobs

Title
RN (3397)
Store Manager (1668)
Software Engineer (1267)
+ more 
Job Type
Manager (95911)
Retail (32758)
Education (31908)
+ more 
State
Florida (24831)
New York (22645)
Virginia (21976)
+ more 
City
Boston, MA (3987)
Atlanta, GA (3646)
San Diego, CA (3630)
+ more 

  My Recent Searches

+ Title:(Business Analyst) ...
+ Activities Counselor cate...
+ Db2 category:(DBA) jobs
+ Jobs in Delaware OH
+ Title:(News Producer) job...
(+ Clear)



 Previous Job   

Call Center Training Manager
Westwood, MA

SUMMARY: The Call Center Training Manager is responsible for developing the strategy, planning and execution of all training programs within the Call Center organization. This role is responsible for assessing the training needs of the call center organization, developing programs and content then administering programs to meet those needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other reasonably related duties may be assigned.

• Develops strategy for training throughout the organization including training assessments, development of content and execution of the training programs.
• Develops and administers an audit process to determine the success and retention rates of the material being trained and responds appropriately to continuous improvement opportunities.
• Maintains a portfolio of training options for content sharing including, but not limited to, traditional stand up training, self-paced computer based training, and coaching programs.
• In cooperation with the call center managers, ensures a positive “on boarding” experience for all newly hired employees.
• Identifies needs for ongoing “refresher” training as needed to ensure maximum skill attainment.
• Proactively develops training programs that condition employees to retain information and periodically reinforce the material.
• Maintains external view to new training techniques and approaches in order to insure innovative, engaging training techniques are employed.
• Supports new product or service launches by participating on project teams and insuring training programs are prepared to support launches of new initiatives.
• Schedules all training programs in conjunction with the Call Center Operations Manger.
• Manages and develops the call center training staff.
• Ensures all training documentation is current, and easily accessible.
• Delivers trainings as appropriate
• Monitors the quality of performance of recent trainees.
• Develops a skill based certification process that aligns with organization strategies and objectives.
• Works across the greater **MEMBERS ONLY**SIGN UP NOW*** to ensure all training provided meets the greater organizational strategies and directions
• Works on special projects as assigned.

Other:
• Up to 25% travel required domestic and international (primarily Canada)

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
• Bachelor’s Degree required with a Master’s Degree preferred
• Previous Customer Service management experience preferred
• 10 plus years experience as a trainer with demonstrated proficiency in creating training materials and delivering trainings to employees
• Experience managing trainers required
• Experience in a call center environment
• Creative thinker with the ability to develop engaging and interactive training materials
• Ability to adapt to changing priorities, meet deadlines and work well under pressure
• Excellent verbal and written communication skills
• Superior stand up presentation skills
• Personable, enthusiastic, assertive, dependable and self motivated.
• Ability to work with minimal supervision.
• Excellent time management and organizational skills.
Job Requirements:
COMPUTER SKILLS: Microsoft Office Suite. Microsoft CRM, Computer Based Training programs, Call Center telephony applications preferred

SUPERVISORY RESPONSIBILITIES: Yes
Benefits:
In addition to challenging career opportunities, LoJack offers highly competitive compensation and benefit packages including medical (BCBS & Delta Dental), 401(k), 100% company funded employee life insurance, short and long term disability, flexible spending account, 529 plan, discounted home and auto insurance, discounts on LoJack products, employee referral incentives, company paid holidays and vacations.

We are committed to creating a work environment that results in success. We have created a culture that fosters professional development and personal growth, a balanced life, and satisfaction through accomplishing measurable goals while securing superior customer satisfaction.
Submit Application:
Enter your email address below to begin the application process.
E-mail:
Click here if you do not have an email address.


Last verified - 1 day(s) 1 hour(s) ago   [What does Last Verified mean?]



 Previous Job   

Jobs, might be of your interest

Quality Assurance Manager (Help Desk Call Center Operations/Customer Care/QA & Training), Maitland, FL
position is responsible for delivering the Training and Quality initiatives...


User's Comment About This Job
Give your comment about this job:
First Name:
Last Name:
*Email: (We respect your privacy.)
*Comments:
(Maximum 1000 Characters)
*Type the characters you see in picture:      
 

Membership to Hound gives you instant access to over 600,000 employer jobs. Enter your email address below to become a Houndie.

Email Address (Used as your profile ID)
   		TRUSTe

Hound
Hound.com membership benefits:

  • Gain access to 600,000 jobs.
  • Apply for jobs that others simply do not know about.
  • Get daily alerts when your preferred jobs go live.
  • Track your job-search history.

Email Address:
(Used as your profile ID)




   TRUSTe


FREE NEWSLETTER
+
A CHANCE TO
WIN A NEW BMW
BMW
"The Employer Career Page Researcher" is a weekly newsletter that's absolutely jam packed with jobs, career advice, stories, webinars and more. PLUS, a chance to win a new 2010 BMW 328i sedan in Career Mission's annual car giveaway.


  People Love Hound!

I wanted to let you know that I was quite impressed with your service and the convenience provided for job seekers. I would recommend this site to others. Thanks for ensuring my account is canceled. I am glad to say I was able to successfully land a position. Thanks again !

— Dwayne  W.

I found Hound very easy to use and most importantly I found jobs that were not posted anywhere other than the employer's own website. This was true of the position I landed: Director, IT Security at HBO, less than six weeks after I first joined Hound. I will continue to recommended Hound to everyone I know who is looking for work. Thanks!

— Joshua  K.

I got a job through Hound, it was very helpful to me in my job search, I got a job in Waimanalo Health Center in Waimanalo, Hawaii and that too in just 3 weeks of using Hound.

— Amy  B., Waimanalo,HI

It is the best website for job search and http://www.hound.com/q-corporate-category-Chef-jobs.html is a good source of Corporate Chef Jobs because it only shows you jobs from employer websites and every other job board out there. I'm very pleased to see it.

— milon  milon.
Read more...

BE THE FIRST TO KNOW

Learn about jobs before everyone else does. Studies prove the first people to apply to jobs are the most likely to get them. Sign up for job alerts today BMWand be entered to win a new BMW!
Free Webinar by Harrison Barnes
Play Each Day Like It Is Your Most Important
Wednesday, March 17, 2010 at 1:00 PM PST.
Register Now
You let go of things you cannot control.
Facebook

Facebook

Today at Hound 672,349 - Total jobs Available
9,685 - Jobs Published Today 6,657 - Jobs Published Yesterday 96,749 - Jobs Published within 7 days
About Hound  |  What does direct mean for me  |  You Can Benefit From Hound's Stupid Marketing Problem

Incredible But True: How People Get Jobs is Complete Nonsense  |  Great Secret of The World's Best Job Seekers

Proven System Shows You Every Job in the Market in Less Than 30 Seconds  |  Why You Are Probably a Stupid Job Seeker

Browse Jobs  |   Employers-Include Your Jobs for Free!  |   People Love Hound!  |   FAQ/Help  |   Leading Employers  |   Terms of Service  |   Jobs Near You
The Hound Guarantee  |   Most Recent Stories  |   Daily Job Search Advice from the CEO of Hound.com  |   Daily Job Search Video  |   Career Advice
Refer A Friend  |   A Job Site Started to Honor a Dog  |   Benefits of Working with Hound  |   Privacy Policy  |   Resume Service  |   Resume Distribution Service
© 2010 Hound  |  White List Hound