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Account Manager, Database Non-Profit
Columbia, MD

Job Description
The Account Manager is the liaison between the client, internal departments and outside vendors for Merkle's non-profit database clients. The Account Manager develops positive working relationships with clients and internal business groups to ensure that client projects are completed correctly and within defined timelines. The Account Manager is the subject matter expert on the database and must possess knowledge on the business particulars of clients managed.
Specific duties are as follows:
•Serves as client advocate and primary conduit between the client and Merkle business/production teams.
•Develops and manages data update and export schedule for internal and external use.
•Resolves database/data issues, obstacles and challenges; Manages and maintains quality control checks on all deliverables.
•Ensures accuracy of client invoices.
•Ensures alignment with internal production standards.
•Gathers/Updates requirements in a timely manner.
•Owns documentation of production processes, client expectations & pricing.
•Owns communication to client for process specific information.
•Maintain daily production updates and status communication (schedules, deliveries, mail dates) with key internal players and client contacts.
Skills/Requirements
•Direct Marketing and Non-Profit experience
•Customer Service and Project Management experience
•MS Outlook, Word, Excel, Power Point
•Understanding and experience with relational databases
•Excellent communication skills
•Basic SQL skills a plus


Last verified - 1 day(s) 1 hour(s) ago   [What does Last Verified mean?]



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