"I always obey the golden rule (for healthcare as well as for life). I treat patients as I would want a member of my own family treated. If I recommend surgery for someone, I always go through the mental exercise of considering whether or not I would recommend that surgery for my child, husband, or my parents.
I always sit down when I enter a patient's room. I want them to know that when I'm there, in that room, I'm focused on them. Many doctors stay standing when they go in a room and it gives the patient the feeling that you're ready to walk out the door."
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